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Call Center

PerVoice ASR provides enabling technologies for speech analytics solutions that can significantly improve customer relationship management at call centers by giving greater awareness and advanced quality control.

Understand the issues

callcenterDEFCall centers are a significant point of contact between your company and its customers. Transcription makes it possible to analyze calls to understand needs, interests and problems.

  • Learn about customer requests in near real time
  • Isolate the information content of most interest from the rest of the text
  • Analyze and monitor the full contents of a telephone call
  • Monitor the level of customer satisfaction and customer needs
  • Semantically identify concepts of interest and reasons for a call
  • Report the results of the analysis and access them in a dashboard

More information

To find out more about PerVoice call center solutions, contact us.

PerVoice - Viale Verona 190/1 38123 Trento Tel. +39 0461383960 - Email:info@pervoice.it - Part. IVA 02019100227          ©2014 PerVoice SpA

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